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Zolve US/CA launches a new innovative credit card experience powered by Brim.

View the Press Release
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Zolve helps global citizens build credit from day one when they arrive in a new country, serving customers who start without local credit history and whose financial journeys often span borders. This requires speed, flexibility, and a platform that can scale without fragmentation.

In 2024, Zolve’s U.S. credit card program reached a critical inflection point. Legacy infrastructure and sponsor bank constraints blocked new issuance, limited product control, and prevented Zolve from delivering the day one credit experience its customers needed.

In under 90 days, Brim helped Zolve migrate off a legacy provider, secure a new sponsor bank and relaunch its U.S. program. That same foundation was then reused to launch Canada and position Zolve for expansion beyond North America.

Legacy Infrastructure Becomes the Bottleneck

Fully branded and configurable for our clients and partners

Zolve had strong demand and a clear value proposition, but its existing setup created systemic risk and stalled growth.

Key challenges included:
  • ✓ A sponsor bank under regulatory constraints, unable to issue new cards
  • ✓ Legacy technology with limited APIs and no real time onboarding
  • ✓ Siloed systems across onboarding, servicing, rewards, and reporting
  • ✓ Heavy reliance on external vendors for customer support and program changes
  • ✓ No enterprise tools for Zolve’s team to manage disputes, credit actions, or servicing directly

As a result, Zolve could not launch new products, could not expand confidently, and lacked the operational control required to run a modern card program.

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The Brim Solution

Brim delivered a full-stack migration and relaunch of Zolve’s credit card program in under 90 days. The solution included:

Brim delivered a full-stack migration and relaunch of Zolve’s credit card program in under 90 days. The solution included:

  • ✓ Migrated from the previous vendor with minimal customer impact.
  • ✓ Leveraged Brim’s expertise in migrations for banks and credit unions.
  • ✓ Conducted parallel testing before switching.
  • ✓ Used phased cutovers to limit interruptions.
  • ✓ Applied pre-mapped workflows to maintain service.
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Migration from a Legacy Vendor: Significant Challenges

Brim and Zolve faced common but critical hurdles when moving away from entrenched processors or fintech platforms:

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Cross-Border Expansion Usually Means Rebuilding Everything

Fragmented Expansion
  • • New vendors per market
  • • Separate compliance
  • • New servicing tools
  • • Disconnected reporting
  • • Slower launches
Unified Platform.
  • ✓ One platform
  • ✓ Shared workflows
  • ✓ Centralized operations
  • ✓ Single source of truth
  • ✓ Faster time to market
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From Canada to Global

Brim enabled Zolve to launch in Canada on the same core platform used for the U.S., creating a single foundation that is designed to scale globally.

Fragmented Expansion

One Platform, Multiple Markets Zolve operated in Canada and the U.S. through one platform, avoiding a second stack and preserving a consistent operating model as new markets come online.

Localization Without Rebuilding

Canada specific requirements were addressed through configuration and controls, rather than rebuilding core systems. This allows Zolve to adapt market by market while keeping the underlying platform consistent.

Unified Enterprise Workflow

Zolve maintained one enterprise workflow layer for operations, servicing, and program management. Teams can work within a consistent set of tools and processes, even as the program expands into additional jurisdictions.

Repeatable Rollout Model - Future proofing

By reusing the U.S. foundation, Zolve accelerated time-to-market in Canada and established a rollout approach that can be repeated in future geographies.

Execution Timeline: Fast Tracking Innovation

Results & KPIs

  • 90-day U.S. implementation from start to public launch
  • 3 product tiers from premium to balanced to no-frills, tailored to customer needs.
  • Leveraged merchant-funded rewards to lower costs without reducing value.
  • Seamless migration with no customer disruption
  • Immediate reuse of build for Canada launch
  • Cost savings driven by Brim’s workflows, enabling a hybrid program management model where Zolve’s existing staff handle Level 1 support and basic servicing, while Brim provides Level 2 support and dispute management.
  • Full program control for Zolve over pricing, underwriting, and design.